West Pottergate Medical Practice - Surgery policies on confidentiality, comments and suggestions, data protection etc

Noticeboard

Email:

west.pottergate@nhs.net

Confidentiality

Comments & Complaints

Medical Research

Fair Processing Notice

Data Protection and Freedom of Information

The Data Protection Act covers certain issues relating to health records and medical professionals.

The Act gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential. It deals with access to official information and gives individuals or organisations the right to request information from any public authority.

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you.

If you would like to see your records please contact the Practice Manager. Medical records can be obtained without any charge from 25th May 2018 however we require 30 days to process requests.

Comments & Complaints

keyboard_stethoscope We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing or email, addressed to The Practice Manager, west.pottergate@nhs.net Every effort will be made to answer your concerns as soon as possible.

West Pottergate Medical Practice

The Health Centre
West Pottergate
Earlham Road
Norwich
NR2 4BX

Constructive suggestions and ideas are also encouraged.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

Your Role in NHS Research - Download Leaflet

research

Fair processing notice

Your Information, Your Rights

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.

The notice reflects:

What information we collect about you;
How and why we use that information;
How we retain your information and keep it secure;
Who we share your information with and why we do this.

The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

A full copy of the Fair Processing Notice is available:

Fair processing notice